Frequently Asked Questions

Your Questions Answered

Go to Immunization - Vaccines info

Do you accept new patients?

Some doctors accept a limited number of new patients.
As of September 1st 2024, we are no longer able to accept new patients on our waiting list.

Can I access my medical results?

Ontario does not yet have a centralized system for accessing all medical test results. Some hospitals use certain software programs (such as MyChart), but they do not contain all patients' results.
WARNING! The results appearing on sites such as MyChart or by Dynacare laboratories are raw results - i.e. they are not interpreted by a professional who can understand them according to context - the best person remains your doctor to review the results with you and apply them to your situation. Be careful about using generic sources (think Dr. Google and the like), which can cause you more stress than anything...
The best way to review your results is to make an appointment with your doctor.
We also sometimes use secure e-mail to send you many of our results - don't forget to check if St-Isidore MEDICAL is writing to you!

How do I open the e-mail I received from St-Isidore MEDICAL?

Click on the blue "View Secure Message" link at the bottom of the message.
You'll need to enter your date of birth in the appropriate fields. This will give you access to your doctor's message.

I need a prescription refill. What should I do?

Ideally, you should have your medication renewed during an appointment with your doctor. Bring your medication containers for a specific refill. If you've run out of refills, it's time for a visit.
Otherwise, please ask your pharmacist to send us an electronic renewal request. This is the surest way to avoid medication errors. PLEASE DO NOT CALL US FOR A RENEWAL but go through your pharmacist.
Please allow 5 working days for a drug renewal. Plan ahead!

I need the doctor to fill out a form (for employer, school, insurance).

Bring your form to our reception desk, or e-mail it to reception@stisidoremedical.ca.
An initial fee of $50 must be paid for the form to be completed.
The form will be forwarded to the doctor once the initial fee has been paid.
You will be notified when the form has been completed, and it will be e-mailed to the chosen destination (to you or directly to the applicant).
Additional charges will be added according to the form completed.

Do I need to see a doctor to get a flu shot or other vaccine?

You can get a flu shot at any time between November and March, provided a doctor is on site.
Other vaccines are available without appointment (tetanus, pneumonia, etc.).
Some other vaccines, such as shingles and hepatitis, require a prescription.

Is wearing a mask mandatory at St-Isidore MEDICAL?

I need to send a picture or documents at the request of my doctor

You can get a flu shot at any time between November and March, provided a doctor is on site.
Other vaccines are available without appointment (tetanus, pneumonia, etc.).
Some other vaccines, such as shingles and hepatitis, require a prescription.

Wearing a mask is no longer mandatory, but is strongly recommended if you have flu-like symptoms such as cough, runny or stuffy nose, sore throat, etc. Help us protect other patients and our healthcare workers!

Can I still book a telephone appointment?

We still offer telephone appointments for certain instances, but this is not always indicated.
A telephone appointment is usually NOT appropriate for a new problem.
A telephone appointment may be appropriate for a follow-up on a known problem, a follow-up on results, or a follow-up on a new medication.
A phone appointment requires that you have seen your doctor in the office within 12 months.

My health card has expired.

Your health card is how you pay for your medical visits. Make sure you have a valid health card before coming for your appointment.
If your health card has expired, you can renew it in person at a Service Ontario office or online at the following link: Renew your health card
Please call the clinic when you have the new version code to update your file.

Missed appointment

Our cancellation policy requires a minimum of 24 hours notice to cancel your appointment.
If you miss your appointment, a fee of $40 will be charged.
This fee must be paid before another appointment can be made.

What should I do if I think I have a urinary tract infection or strep throat?

An appointment with your doctor is NOT necessary.
Contact the nurses' station at extension 4 and they will ask you a few questions.
If necessary, they'll ask you to bring in a urine sample or come in for a throat swab.

immunization - vaccines info

Influenza vaccine

Immunization - Vaccines info

A single dose is required (in the case of children, a booster is required 4 weeks later if the child is aged between 6 months and less than 9 years and has not previously been vaccinated against influenza)
Recommended for individuals aged 6 months and older
Covered by OHIP

Shingle vaccine (Shingrix)

2 doses
Recommended for anyone aged 50 and over, must be prescribed and the cost is borne by the patient
Covered by OHIP for those aged 65-70 (eligibility has been extended for those born between 1949 and 1953, until 31st December 2024)
** if you had a recent shingle infection, you can still receive the vaccine but 12 months after the infection date.

RSV vaccine (Respiratory Syncytial Virus)

A single dose
Available for babies born in 2024 and those born during the 2024-2025 viral season (covered by OHIP)
Available for pregnant women between the 32nd and 36th weeks of pregnancy (covered by OHIP)
Available for individuals aged 60 years and over (covered by OHIP for residents of long-term care and retirement homes, individuals on dialysis or with organ transplant).
For individuals aged 60 and over, the cost is borne by the patient.

Frequently Asked Questions

Do you accept new patients?

Some doctors accept a limited number of new patients.

As of September 1st 2024, we are no longer able to accept new patients on our waiting list.

Can I access my medical results?

Ontario does not yet have a centralized system for accessing all medical test results. Some hospitals use certain software programs (such as MyChart), but they do not contain all patients' results.

The best way to review your results is to make an appointment with your doctor.

We also sometimes use secure e-mail to send you many of our results - don't forget to check if St-Isidore MEDICAL is writing to you!

How do I open the e-mail I received from St-Isidore MEDICAL?

Click on the blue "View Secure Message" link at the bottom of the message.

You'll need to enter your date of birth in the appropriate fields. This will give you access to your doctor's message.

I need a prescription refill. What should I do?

Ideally, you should have your medication renewed during an appointment with your doctor. Bring your medication containers for a specific refill. If you've run out of refills, it's time for a visit.

Otherwise, please ask your pharmacist to send us an electronic renewal request. This is the surest way to avoid medication errors. PLEASE DO NOT CALL US FOR A RENEWAL but go through your pharmacist.

Please allow 5 working days for a drug renewal. Plan ahead!

I need the doctor to fill out a form (for employer, school, insurance).

Bring your form to our reception desk, or e-mail it to reception@stisidoremedical.ca.

An initial fee of $50 must be paid for the form to be completed.

The form will be forwarded to the doctor once the initial fee has been paid.

You will be notified when the form has been completed, and it will be e-mailed to the chosen destination (to you or directly to the applicant).

Additional charges will be added according to the form completed.

Do I need to see a doctor to get a flu shot or other vaccine?

You can get a flu shot at any time between November and March, provided a doctor is on site.

Other vaccines are available without appointment (tetanus, pneumonia, etc.).

Some other vaccines, such as shingles and hepatitis, require a prescription.

Is wearing a mask mandatory at St-Isidore MEDICAL?

I need to send a picture or documents at the request of my doctor

You can get a flu shot at any time between November and March, provided a doctor is on site.

Other vaccines are available without appointment (tetanus, pneumonia, etc.).

Some other vaccines, such as shingles and hepatitis, require a prescription.

Wearing a mask is no longer mandatory, but is strongly recommended if you have flu-like symptoms such as cough, runny or stuffy nose, sore throat, etc. Help us protect other patients and our healthcare workers!

Can I still book a telephone appointment?

We still offer telephone appointments for certain instances, but this is not always indicated.

A telephone appointment is usually NOT appropriate for a new problem.

A telephone appointment may be appropriate for a follow-up on a known problem, a follow-up on results, or a follow-up on a new medication.

A phone appointment requires that you have seen your doctor in the office within 12 months.

My health card has expired.

Your health card is how you pay for your medical visits. Make sure you have a valid health card before coming for your appointment.

If your health card has expired, you can renew it in person at a Service Ontario office or online at the following link: Renew your health card

Please call the clinic when you have the new version code to update your file.

Missed appointment

Our cancellation policy requires a minimum of 24 hours notice to cancel your appointment.

If you miss your appointment, a fee of $40 will be charged.

This fee must be paid before another appointment can be made.

What should I do if I think I have a urinary tract infection or strep throat?

An appointment with your doctor is NOT necessary.

Contact the nurses' station at extension 4 and they will ask you a few questions.

If necessary, they'll ask you to bring in a urine sample or come in for a throat swab.

Influenza vaccine

Immunization - Vaccines info

Shingle vaccine (Shingrix)

RSV vaccine (Respiratory Syncytial Virus)